Board Service Should be a Two-Way Street

When people learn that nonprofit organizations are led by all-volunteer Board of Directors, they often wonder why anyone would do that. Like, people just give their time away, and get nothing in return?!?!? And when people (or organizations) think like that, it’s hard to imagine how nonprofits exist at all!

Yet, for centuries, nonprofits have thrived with volunteer-led boards. So, what’s the secret to keeping them engaged? The key to successfully recruiting and engaging volunteer board members is rooted in a different way of thinking. 

Organizations that approach board recruiting with a “we need you, please come help us” mentality often struggle to find people willing to serve their organization. No one wants to give their precious time to an agency that is only looking to take from them. Beyond that, they don’t want to serve an organization that doesn’t even know what they need from their volunteers or how to effectively involve them. 

On the other hand, nonprofits that are clear about what they need from their board members, have healthy and well-run boards, and view the relationship as a two-way street, tend to be much more successful in recruiting. By two-way street I mean that the volunteers get meaningful value from serving the organization. 

Some of the benefits that volunteers share about their experience include:

  • Training & Education
  • Mentoring & Networking
  • Personal & Professional Growth
  • Recognition
  • Board & Leadership Experience
  • Intrinsic Value

Training & Education

Well run boards train their new board members on a wide array of topics. Educating them on the history and impact of the organization is a great place to start. Training on duties, roles, and responsibilities; as well as expectations and how to be a great board member are also good topics. On a larger scale they may provide opportunities to learn about the broader industry and advocacy efforts. 

Mentoring & Networking

In addition to formal training, serving on a board can provide a venue for informal learning. Serving side-by-side with those with more experience provides rich opportunities to observe, ask questions, and garner support. Board work is a great place to build relationships with other leaders in your community. 

Personal Growth

Are you new to leading meetings? Building consensus? Speaking in front of others? Leading initiatives? If so, nonprofit governance is a great place to develop or sharpen these skills. And it’s a super safe setting to do it in. The other people you are serving with are probably working on the same skills, or they remember being in your shoes. Not only that – you’re there to help, so you get a lot of grace as you are finding your way. 

Recognition

Serving on a board is a wonderful way to become known in your community. By being willing to step up and help, you are viewed as a leader. Additionally, many organizations have recognition programs to acknowledge and celebrate their most engaged volunteers. Things like awards, public acknowledgements, and media spotlights are not uncommon.

Board & Leadership Experience

Gaining experience in nonprofit governance—understanding board operations, parliamentary procedures, teamwork, and problem-solving—makes you a valuable asset to other boards and organizations. By establishing yourself as a confident leader who takes initiative and gets things done, you create new opportunities for yourself. Over time, you’ll have the ability to choose the causes that matter most to you and shape your impact in the community. Plus, the leadership skills you develop through volunteer service often translate into valuable professional opportunities.

Intrinsic Value

Many people are drawn to board service by an intrinsic motivation—the deep fulfillment that comes from helping others, giving back, and strengthening the community. Being part of something bigger than yourself is a powerful experience. Organizations that effectively communicate their mission and connect board members to their impact can tap into this motivation, fostering passionate and committed volunteers.

Board service should absolutely be about volunteering based on passion to advance the nonprofit, not for personal gain. Not only that, volunteers get out of the experience what they put into it. That doesn’t mean that nonprofits shouldn’t provide value back to the volunteers.

Organizations that want to recruit quality board members may want to think about the experience as a two-way street. That means knowing what you need from your volunteers, setting clear expectations and holding them accountable, running quality meetings, respecting their time, providing feedback, educating and supporting them, and much more! In short, the best way to recruit and retain amazing volunteers? Run a high-functioning, well-structured board that values and supports its members.

How to Be a Superhero

Last month I wrote an article on How Nonprofits Will Save the World. It talked about the impact of nonprofit organizations on our community, and the value of bringing people together to address our communities’ most critical social needs. 

If you know anything about nonprofit organizations, you already know that they never have enough time, money or people. After all, saving the world is a 24/7/365 job! One thing all nonprofit organizations have in common is that they could use more Superheroes. Fortunately, anyone can be a Superhero! This article will share the four ways that everyday citizens can transform into real life Superheroes. 

How to Be A Superhero

There are four general categories that define how you can serve your favorite nonprofit organization:

  1. Donate
  2. Serve as a Program Volunteer
  3. Become a Board Volunteer
  4. Participate & Advocate
Donate

If you care about the work of an organization, making a financial donation is probably the easiest thing you can do. It requires very little time, and every organization already has plans for what they can do with your donation. Even small donations can have a significant impact. 

Some organizations take donations of food or supplies. These efforts are great for engaging donors, and a good way to connect children to philanthropy. If you go that route, I’d like to suggest that you also consider a cash donation. Because of their supply chains and partnerships, a food pantry can stretch your dollar much farther than you can. In the hands of a food pantry, a $1 donation can feed approximately 10 people. 

Additionally, I’d like to recommend that you avoid making a donation that will create more work for the agency. For example, some organizations collect donated cars, then auction them off for the proceeds. That’s a cool fundraiser, if the agency is set up for those transactions. If they are not, your donated car creates a lot of work for staff who are already stretched thin. 

The best way to know what an agency needs most is to check their website or to ask. Clothing closets still need clothes and animal shelters need old blankets. I’m not trying to dissuade you from giving in-kind donations. However, I want to emphasize that cash is king and what agencies need most. 

The last point that I would like to make here is to encourage you to do your research. Especially if you are considering a larger contribution. Resources for understanding an agency’s transparency and rating compared to other organizations include: Charity Navigator and GuideStar and the BBB’s Give.org

Serve as a Program Volunteer

I like to divide nonprofit volunteer work into two categories: Program Volunteers and Board Volunteers (these can also be called Policy Volunteers or Governance Volunteers). In this section we’ll go over different ways to serve as a Program Volunteer. The next section will cover Board Volunteers.

A Program Volunteer is generally someone who performs tasks for an agency. This could be just about anything! Here’s a short list of jobs I have seen organizations employ volunteers for: 

    • Scout Leader
    • Youth Sports Coach
    • Food Pantry Processing
    • Welcome Desk Attendant
    • Nursery Baby Rocker or Book Reader
    • Blanket Maker for Chemo Patients
    • Event Assistant – water stations at races, check-in tables, providing direction for participants, welcoming, logistics, distributing supplies, etc.
    • Fundraiser
    • Tour Guide
    • Classroom Assistant
    • Animal Companion 
    • Office Support
    • Instructor
    • Cleaner
    • Carpenter
    • And much, much more!

This one is pretty easy to understand. If you have a skill you want to share or some time you would like to give, it’s just a matter of finding an organizational match. Agencies sometimes have their volunteer positions listed on their websites or on a jobs board. However, oftentimes they haven’t even thought of all the ways they could use volunteers. If you see a way that you could contribute or an unmet need, reach out and present your idea. Just make sure that your proposed idea doesn’t create more work for the staff. 

Become a Board Volunteer

Board Volunteers are the fiduciary agents for a nonprofit organization. A Board represents the community or the constituents that the organization is committed to serving. Board members are responsible for ensuring that the organization delivers upon its mission, while at the same time making sure it is a responsibly and ethically managed business. 

Board Volunteers differ from Program Volunteers in that they are thought leaders, rather than task leaders. When you are invited onto a Board, the organization is looking to you for your insights, opinions, and expertise. Board roles generally fall into these categories:

    • Mission & Purpose
    • Organizational Planning
    • Select Exec/CEO
    • Exec Support/Evaluation
    • Program/Service Outcomes
    • Adequate Resources
    • Financial Oversight
    • Ethical/Legal Integrity
    • Set Policy
    • Board Development
    • Community Conduit 

This is a lot. Rather than going into detail about each of these roles here, I’ll save that for a future article. 

If you are interested in serving on a Board, reach out to the Executive Director/CEO or the Board Chair. They likely have a process for recruiting and vetting their volunteers. You can also check out local resources, like Colorado Nonprofit Association or your local Library to find agencies looking for Board Members. 

Participate & Advocate

Last, but not least – you can support your local nonprofit organizations through participation and advocation. If they have a special event to raise money – sign-up. Tell your friends. And don’t just tell them “Hey, I’m doing this fun event, join me.” Tell them what organization the event is supporting, and the impact their work has on the community. 

The very best way to spread the word about the amazing work of a nonprofit organization is through word-of-mouth. Real people in the community, telling other real people carries more weight than any paid advertising. If you’ve been a beneficiary of an agency’s services, event better! Tell people. Your testimonial is not only great for PR, but it helps reduce stigma around these critical social issues. 

Your genuine, first-person words of support can benefit an agency in so many ways. Leave a google or yelp review. Videotape a testimonial. Offer to speak at a Board meeting or other event advocating for the organization. Spread the word, it truly helps. 

During the month of November I will be highlighting several nonprofit organizations. If one piques your interest, I hope this information helps you consider ways that you can step up and be a Superhero for them. 

Want to learn more about how you can have a lasting impact on your community? Email me at kim@athena-coco.com to connect for a free 30-minute discovery call. In order to save the world, nonprofits need superheroes like you to help them have the kind of impact they exist to deliver. 

Kim is a mom, wife, lover of being active and the outdoors,
and helper of small businesses and nonprofits.
kim@athena-coco.com