Maintaining a “listening conversation” is a key component to establishing a positive culture. Your team members need to understand that their current knowledge is important to you as their leader. No one likes to be dictated to. Team members need to feel like they have some power in the decisions about how they do their work.
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As a leader you need to be 100% committed to creating a caring, respectful, listening culture.
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Most leaders believe they are good listeners. The reality is that often people listen just long enough to decide they already know what the person is going to say. Then they shift into response mode, they interrupt, or they just start thinking about something else.
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